SPF is a customer centric organisation,
with every activity directed at creating value for the customer.
The company prides itself on its extensive knowledge base on
products, material application and characteristics. This depth
of experience helps in facilitating continuous improvement in
SPF's customer servicing capability.
Your first point of contact is with a sales team member who
lodges the inquiry, explores and suggests the best sourcing
option - Ex-Stock, Indent or Ex-Mill delivery - based on your
needs. On the receipt of the order, the requested documentation
is assembled and disseminated by the administrative team.
Ex-Stock order components are then placed with qualified warehouse
staff to sort, pack and then dispatch the order. In house machining
capability assists SPF in customising your requirements in a
prompt and cost effective manner; likewise multiple band-saws
operated at our warehouse are suitably used to minimise pre-fabrication
time by cutting to size pipe and thereby reducing wastage. Although
this service has a cost bearing on SPF, it's a service offered
to clients who are doing top priority jobs, where time is of
the essence.
A customised document management system enables SPF to track
the order and advise you of the status of your order at all
times. Further, this computerised system ensures that requested
documents are complete and available as required.
The product arrives "On Time" in the "As Shipped"
condition - wherever your location - because of our formidable
relationship with logistic partners locally, nationally and
internationally.
